Dagu Child Safety Standards

These Child Safety Standards apply to the Dagu freight marketplace app on Android and iPhone, listed on Google Play as "Dagu: Ethiopia", and to our website, daguapp.com (together, "Dagu"). They apply to every Dagu user and to everything shared on Dagu, including profiles, photos, documents, shipment listings, chat messages and attachments.

Dagu connects shippers with carriers, drivers and freight forwarders in Ethiopia. These standards form part of our Terms of Service and sit alongside our Privacy Policy.

Dagu has zero tolerance for child sexual abuse and exploitation (CSAE). A child is anyone under the age of 18. You must never use Dagu to:

• Create, upload, share, store, request or link to child sexual abuse material (CSAM): any image, video, text or other content, real or computer-generated, that shows or describes a child in a sexual way.
• Groom a child, that is, contact a child or build a relationship with them in order to sexually abuse or exploit them.
• Sexually extort a child (sextortion), including threatening to share intimate images of a child.
• Traffic a child, or use a Dagu shipment, vehicle or trip to move a child for sexual exploitation, forced labour or any other kind of exploitation.
• Sexualise a child in any other way, including making sexual comments about a child or offering or asking for sexual services involving a child.
• Help, encourage or arrange any of the above.

Anyone who breaks these standards is permanently removed from Dagu and reported to the authorities.

Dagu is a business service for adults. You must be at least 18 years old to create an account or use Dagu, as set out in our Terms of Service. Children may not use Dagu.

• Accounts are registered with a phone number or email address that is verified with a one-time code.
• Carrier, driver, broker and freight forwarder accounts are reviewed by our team, including identity documents such as the Fayda national ID where required, before they can bid or take work.
• If we learn that an account belongs to someone under 18, we close it.

If you see anything on Dagu that may involve the sexual abuse or exploitation of a child, report it to us straight away. You do not need to be certain. We look into every report.

We treat every report of child sexual abuse or exploitation as urgent and act on it within 24 hours. When we find, or are told about, CSAE or CSAM on Dagu, we:

• Remove the content and block access to it.
• Suspend and permanently ban the accounts involved, and take steps to stop them from coming back.
• Report it to the relevant authorities, including the Ethiopian Federal Police Commission and, where appropriate, the National Center for Missing & Exploited Children (NCMEC) through its CyberTipline.
• Preserve the information law enforcement needs, as the law requires, and cooperate with investigations and lawful requests.

We do not tell a reported user who reported them.

Dagu complies with applicable child safety and child protection laws, including the Criminal Code of the Federal Democratic Republic of Ethiopia and the Computer Crime Proclamation No. 958/2016, and with the child safety requirements of the app stores that distribute Dagu. We cooperate with law enforcement and report child sexual abuse material as the law requires.

Dagu has a designated child safety point of contact. They handle child safety reports and can answer questions about our CSAM prevention practices and compliance, including questions from law enforcement, app stores and child safety organisations.

We may update these standards from time to time. We will post the new version on this page and update the date at the top.