Terms of Service

These Terms of Service ("Terms") govern your use of the Dagu mobile app, website and related services (together, the "Services"), operated by Dagu ("Dagu," "we," "our," or "us"). By creating an account or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

If you use the Services on behalf of a company or other organisation, you confirm that you are authorised to accept these Terms on its behalf, and "you" includes that organisation.

Dagu is a freight marketplace. It connects shippers who need goods moved with carriers, drivers, brokers and freight forwarders who move them, and provides tools for posting shipments, bidding, tracking, messaging, documents and payments.

Unless we expressly agree otherwise in writing, Dagu is not a carrier, freight forwarder or customs agent and does not take possession of goods. When a shipper accepts a bid, the agreement to carry the goods is made between the shipper and the carrier, and each of them is responsible for performing it.

• You must be at least 18 years old and able to enter into binding contracts.
• You must give accurate, current and complete information when you register and keep it up to date, including your phone number, business details and documents.
• You are responsible for keeping your account secure, including the one-time codes sent to your phone, and for all activity on your account.
• One person or business may not hold multiple accounts to get around a suspension, rating or limit.

To keep the marketplace safe, we verify the people and businesses on Dagu. Depending on your role, we may ask for your Fayda national ID, trade license, commercial registration certificate, Taxpayer Identification Number (TIN), driver's license, vehicle registration, insurance and other documents.

• Carrier, driver, broker and freight forwarder accounts are reviewed by our team before they can bid or take work. We may approve, reject or ask for more information.
• You confirm that every document you upload is genuine, belongs to you or your business, and is valid. Trade licenses and other documents must be renewed when they expire.
• Approval is not an endorsement or guarantee of any user. We may re-check documents at any time and suspend accounts whose documents are expired, false or misleading.

• Shippers must describe each shipment accurately, including the type of goods, weight, dimensions, pickup and delivery locations, timing and any special handling needs.
• A bid is an offer to carry the shipment on the terms shown in the app. A booking is confirmed when the shipper accepts a bid.
• Prices are in Ethiopian Birr (ETB) unless stated otherwise. Quotes and price suggestions shown by Dagu are estimates, not a guarantee of the final price.
• Cancellations, changes and no-shows are handled according to the rules shown in the app at the time of booking, which may include fees.

• Hold and keep valid every license, permit and registration required to operate, including driver's licenses for the vehicle category driven.
• Keep every vehicle roadworthy, inspected and insured, including the third-party insurance required by Ethiopian law.
• Comply with Ethiopian traffic, transport, weight and loading rules, and with customs rules for cross-border trips.
• Take reasonable care of the goods from pickup to delivery, deliver on time, keep tracking on during active trips where the app requires it, and record proof of delivery.

• Ship only goods you are legally allowed to ship, with the documents they need.
• Package and label goods properly for the journey.
• Disclose hazardous, fragile, perishable or high-value goods before booking, along with any handling or temperature requirements.
• Have the goods ready, and someone available, at the agreed pickup time and place.
• Pay the agreed price and any charges set out at booking.

You must not use the Services to:

• Move illegal, stolen or contraband goods, or goods that need a permit you do not have.
• Upload false documents, impersonate another person or business, or misstate your identity, licenses or vehicles.
• Take a job you found through Dagu off the platform, or misstate its price, in order to avoid Dagu's commission.
• Harass, threaten or defraud other users, or post misleading ratings or reviews.
• Post, send or share anything that breaks the Community Standards in section 9 or our Child Safety Standards.
• Interfere with, scrape, reverse engineer or overload the Services, or access another user's account.

Dagu lets users message each other and share photos and documents. We have zero tolerance for objectionable content and abusive users. You must not post or send content that:

• Sexually exploits or endangers children, including child sexual abuse material (CSAM) and any other form of child sexual abuse and exploitation (CSAE), as described in our Child Safety Standards.
• Is sexually explicit, pornographic or obscene.
• Threatens, harasses, bullies or intimidates anyone, or promotes violence.
• Attacks or demeans people because of their ethnicity, religion, gender, disability or similar characteristics.
• Is fraudulent, misleading or spam, or promotes illegal activity.
• Shares another person's personal information without their permission.

You can report a user or a message from the chat screen using Report user or Report message, and you can block any user. You can also email support@daguapp.com. We review reports within 24 hours, remove content that breaks these standards and suspend or close the accounts of users who post it. We report child sexual abuse material and other illegal content to the relevant authorities.

• Shippers pay carriers (or freight forwarders) directly for the transport and clearing services they book, by cash, bank transfer or mobile money, on the terms agreed in the booking. Dagu does not hold, collect or pass on these payments.
• Carriers and freight forwarders keep a deposit with Dagu, topped up by bank transfer to the account shown in the app and recorded in the app, and must hold at least the minimum balance shown in the app to bid or quote. We confirm each deposit before it is added to your balance.
• Dagu's fee is a commission on each completed shipment, a percentage of the agreed price (currently 5%). It is shown on the Deposit & Wallet screen and as the service fee in shippers' price estimates, and it is deducted from the carrier's or freight forwarder's deposit when the delivery is completed. To have a remaining deposit balance paid out, contact support@daguapp.com.
• You are responsible for your own taxes, including VAT and withholding where they apply.

After a job, shippers and carriers can rate each other. Ratings must be honest and based on the actual job. If something goes wrong with a shipment, contact the other party first, then our support team. We may help resolve disputes and may review tracking, messages and proof of delivery, but we are not obliged to decide disputes between users.

The carrier is responsible for loss of or damage to goods while they are in its care, in line with the booking and applicable Ethiopian law. Shippers should insure goods where appropriate.

The Services are provided "as is." To the extent permitted by law, Dagu is not liable for the acts or omissions of users, for indirect or consequential losses, or for delays or interruptions caused by events outside our reasonable control, such as network outages, road closures or unrest. Nothing in these Terms excludes liability that cannot be excluded under Ethiopian law.

We may suspend or close an account that breaks these Terms (including the Community Standards in section 9 and our Child Safety Standards), uses false documents, puts other users or goods at risk, or that the law requires us to act on. Where practical we will tell you why. You may close your account at any time from the app or through our account deletion page; jobs already in progress must still be completed or cancelled under the booking rules.

We may update these Terms as the Services change. We will post the new version here and update the date above, and for significant changes we will notify you in the app. Continuing to use the Services after a change takes effect means you accept the updated Terms.

These Terms are governed by the laws of the Federal Democratic Republic of Ethiopia. Disputes that cannot be resolved informally will be submitted to the competent courts in Addis Ababa.

Questions about these Terms? Contact us at support@daguapp.com or through the contact page.