Delete Your Dagu Account
You can delete your account yourself in the Dagu app, and it takes effect immediately. If you can't use the app any more, you can ask us to delete it using the form below.
Delete your account in the app
Sign in, open the screen below for your role, type DELETE and confirm. You are signed out at once.
Shippers and carriers
Account tabDanger ZoneDelete Account
Freight forwarders
Profile tabDanger ZoneDelete Account
Drivers
Profile tabDelete Account
What is deleted
- Your name, phone number, email address and profile photo
- Your Fayda (national ID) number, ID photos, selfie, driving licence details and the verification documents you uploaded
- Saved bank and telebirr payout details and payment methods
- Your messages, the files you sent in chat, and your notifications
- Your sign-in. The account cannot be signed in to again; signing up later with the same phone number starts a new, empty account.
What is kept, and why
Some records belong to a trade with someone else, or the law requires us to keep them. They stay, but point to an anonymous “Deleted user” instead of your name, phone number and email. Details written into a record itself, such as the phone number a payment was made from, stay on that record.
- Shipments, loads, bids, jobs and delivery records, including proof of delivery, that the other party to a trade still needs
- Payments, wallet transactions, commissions and invoices, as Ethiopian tax and accounting rules require
- Ratings, signed agreements and reports of abuse involving the account
- Business registration details (company name, TIN, licences) that appear on those records
- Security logs we use to prevent fraud and abuse
How long it takes
- In the app: your account is deleted immediately. Anything we can't remove at once, such as copies in our backups, is gone within 30 days.
- With the form below: we first confirm the account is yours using the phone number or email you give us, then delete it within 30 days of your request. Nothing is deleted until we have confirmed it is yours.
Deletion is permanent
Finish or cancel active shipments first: a shipment already in progress stays visible to the other party, without your name. If you have a wallet or deposit balance, ask support@daguapp.com to pay it out before you delete; a balance left in a deleted account can only be paid out through support.
Can't use the app? Ask us to delete it
Give us the phone number you sign in with, or the email address on your account.
Having trouble with your account? Contact support - we may be able to help.